Perhaps the most unique aspect of PPCP is what you can't see! Consistent with our
mission to pursue excellence in medical care, PPCP has developed an internal continuous
quality improvement program. Our dedicated quality improvement staff works behind the
scenes to help our physicians provide consistent, quality care and service for our
patients.
Additionally, PPCP provides you with disease
management programs; informational flyers, research and reminders to ensure you get the
most from your doctor. With offices and physicians conveniently located throughout the
South Hills, PPCP can offer you a variety of locations and physicians from which to
choose. All PPCP physicians must meet the same high quality of care and service in order
to serve you.
We, at PPCP, believe we can offer you the
exceptional care you deserve.
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An emergency is a medical illness or injury, which occurs suddenly and warrants
immediate medical advice and/or attention. Your PCP has a physician on call 24 hours to
consult when such situations arise. There are two types of emergencies: Life Threatening
and Non-Life Threatening.
A Life Threatening illness or injury is one
in which a delay in medical care could potentially lead to loss of life or limb. A
Non-Life Threatening emergency requires urgent attention, but generally does not pose a
threat to life. When these emergencies occur your PCP should be contacted for advice and
instruction. You will still need to contact the referral staff the next business day to
generate a referral.
Remember to contact your physician's office
prior to receiving urgent care and to follow your insurance company's guidelines for
emergency care.
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The purpose of managed care is to have your Primary Care Physician (PCP)
coordinate your care. Most of your health care needs can be met by the health care
professionals in our offices. However, in some situations, it may be necessary to seek
medical advice from a specialist. In such a situation, your PCP will provide you with a
referral. This referral may contain limited characteristics and it is best to discuss any
further specialist care with your PCP.
In most situations, a minimum of five (5)
business days are needed for a routine referral and no retroactive referrals will be
issued. It is imperative that your referral is completed prior to your visit to a
specialist or diagnostic facility.
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Your physician's office will bill your insurance company for services rendered. You are
responsible for any balance remaining after our receipt of payment by your insurance
company.
For patient convenience, our offices accept
cash, personal checks, MasterCard, Visa and Discover cards for co-payments, office charges
and services.
Preferred Primary Care Physicians has a
centralized billing office staff with friendly, knowledgeable representatives who are
available to answer any questions you may have regarding your account.
Should you have a question and would like to
email our billing staff, please provide the following information.
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Patient Resources 
FAQ